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FAQs

What are your opening hours?

Monday to Saturday 09:00 - 17:00 & Sunday 10:00 - 16:30.

Aug 01, 2015/ By Admin

Do I need a visa and/or travel insurance?

It is your responsibility to check the necessary PASSPORT, VISA, HEALTH & INSURANCE requirements for your forthcoming holiday. Please note that Rivaro Travel does not hold responsibility for ensuring that all passengers meet the minimum entry requirements for their holiday.

Aug 01, 2015/ By Admin

When will I receive my travel confirmation?

Travel documents will be sent 24 hours after payment has been made.

Aug 01, 2015/ By Admin

How do I make a complaint?

You can make a complaint by writing to us or sending us an e-mail.

Aug 01, 2015/ By Admin

Can I travel to my destination?

We strongly advise all our customers to check their travel requirements on the UK FCDO website.

Aug 01, 2015/ By Admin

Can I pay via bank transfer?

We do accept bank transfer, please contact us to obtain our banking information.

Aug 01, 2015/ By Admin

Do you offer face to face appointment?

We only operate via telephone and online.

Aug 01, 2015/ By Admin

Do you offer visa services?

We do not offer any visa services.

Aug 01, 2015/ By Admin

Can we amend our booking?

For any amendments on existing booking please call us or send us an e-mail with your request.

Aug 01, 2015/ By Admin

Are you ATOL protected?

All flights and holidays purchased through Rivaro Travel will be protected by an ATOL license holder.

Aug 01, 2015/ By Admin

What card payments do you accept?

We accept all major debit and credit cards, but we do not accept American Express.

Aug 01, 2015/ By Admin

What is my baggage allowance?

Your baggage allowance is usually shown on your e-ticket, but if you cannot locate this information, please call us on 0800 031 5215 or e-mail us booking@rivarotravel.com.

Aug 01, 2015/ By Admin

Do you charge any fees for payment made via credit or debit card?

We do not charge any fees for payment made via debit or credit card.

Aug 01, 2015/ By Admin

Can I cancel my booking if it's affected by COVID-19?

We, Rivaro Travel, are a retail agent and therefore we follow Government guidelines and our supplier's cancellation policy.

Aug 01, 2015/ By Admin

Are you prices live and guaranteed?

Our prices on our website are live and they are only guaranteed once payment has been made.

Aug 01, 2015/ By Admin