What are your opening hours?

Monday to Saturday 09:00 - 17:00 & Sunday 10:00 - 16:30.

Do I need a visa and/or travel insurance?

It is your responsibility to check the necessary PASSPORT, VISA, HEALTH & INSURANCE requirements for your forthcoming holiday. Please note that Rivaro Travel does not hold responsibility for ensuring that all passengers meet the minimum entry requirements for their holiday.

When will I receive my travel confirmation?

Travel documents will be sent 24 hours after payment has been made.

How do I make a complaint?

You can make a complaint by writing to us or sending us an e-mail.

Can I travel to my destination?

We strongly advise all our customers to check their travel requirements on the UK FCDO website.

Can I pay via bank transfer?

We do accept bank transfer, please contact us to obtain our banking information.

Do you offer face to face appointment?

We only operate via telephone and online.

Do you offer visa services?

We do not offer any visa services.

Can we amend our booking?

For any amendments on existing booking please call us or send us an e-mail with your request.

Are you ATOL protected?

All flights and holidays purchased through Rivaro Travel will be protected by an ATOL license holder.

What card payments do you accept?

We accept all major debit and credit cards, but we do not accept American Express.

What is my baggage allowance?

Your baggage allowance is usually shown on your e-ticket, but if you cannot locate this information, please call us on 0800 031 5215 or e-mail us booking@rivarotravel.com.

Do you charge any fees for payment made via credit or debit card?

We do not charge any fees for payment made via debit or credit card.

Can I cancel my booking if it's affected by COVID-19?

We, Rivaro Travel, are a retail agent and therefore we follow Government guidelines and our supplier's cancellation policy.

Are you prices live and guaranteed?

Our prices on our website are live and they are only guaranteed once payment has been made.